ORIGIN- All of our products are designed in New York and produced in the United States. 

Please use the following time-table to compute the average length of time from order placement to receipt:

Processing: Please allow 3-6 business days for all orders.

Shipping: We ship all merchandise via the US Postal Service unless another shipping method is chosen at checkout. We will contact you via email on the day that your order is shipped.
Please expect your order to arrive within 3-4 business days thereafter. 

Please ensure your shipping address is correct at checkout. If items are returned to us, you will have to pay for shipping a second time in order for your items to be sent back out to your correct address. New product will NOT be shipped until we receive the package that could not be delivered. Once an item is shipped the shipping address cannot be changed.

If an item is lost in the mail and cannot be or has not been delivered, a new order must be made. Thrive Living Home is not responsible for any items after they leave our facility. If an item is lost in transit or cannot be delivered, the buyer must contact the shipping company to resolve any shipping issues and/or file any claims with that shipping company so the item can arrive safely to them. Once it leaves our facility we cannot be responsible for any item that is not delivered because once we hand it to the carrier, it is out of our hands and shipped to the address that was provided at checkout.

The total maximum turnaround time is 6 – 16 business days. It is possible that it will not take the maximum time indicated, but please be aware that it might. If you need to have your order expedited (holidays, birthdays, etc.) we may be able to do so for an additional fee, please send us an email at orders@thrivelivinghome.com and we will do what we can to make it happen.

All sales are FINAL. Due to the nature of our products, returns are not accepted. If an item arrives damaged, you must notify us within 48 hours of receipt of the item. Please submit a photo showing the damage as well as your order number to: orders@thrivelivinghome.com and we will get back to you shortly!

PRIVACY — Your information is collected strictly for the purpose of completing your order. It will never be shared with any third party. We keep your contact information for purposes of our mailing list and informing you of upcoming promotions, however, we do not retain any credit card information once your transaction is complete.

RETURNS — All sales are final. Due to the nature of our products, returns are not accepted. If an item arrives damaged, you must notify us within 48 hours of receipt of the item. Please submit a photo showing the damage as well as your order number to: orders@thrivelivinghome.com and we will get back to you shortly!

PERSONAL USE ONLY – All retail products sold on this site are for personal use only and are not to be resold.

TERMS & CONDITIONS — Please note that when you click the “order” button, you accept the policies and particulars detailed above from Thrive Living Home. 

Thrive Living Home accepts MasterCard, Visa, Discover & PayPal payments. Please be assured that your transaction is processed via a secure connection.

If you are a retailer and would like to carry any of thrive living home’s products, head on over to our Wholesale page [link to page] and tell us a bit about your store. Once we receive your information, one of our sales reps will be in contact with you shortly. Please note that all wholesale purchases must be sold by the purchasing entity and are not to be resold to, or on any third party websites (i.e., Etsy, Amazon). Payment is due at the time of purchase. Wholesale orders are exempt from free shipping and additional discount or promo codes.